1. Who we are and what these terms cover

Petal & Quill ("we", "us", "the studio") designs coordinated stationery and party materials for showers and similar occasions, and arranges their printing and delivery through print partners. These terms apply to your use of petalandquill.com and to every order you place with us. By using the site or placing an order you agree to them. If you do not agree, please do not use the site.

We may update these terms from time to time. The version that applies to an order is the version you accepted at checkout; we record its date alongside your order so that both of us can see which terms were in force.

2. The service

You tell us about your event, and we draft three design directions from your answers using our templates and AI-assisted tools. You choose one, adjust the details, and select a package. We then prepare a proof, and once you approve it we produce the digital items and, for printed packages, submit the order to our print partners.

The directions we draft are suggestions. We do not promise that any direction will suit your taste, and you are never obliged to place an order after seeing them.

3. Your account

You may browse and begin a design without an account. An account is created when you place an order, so that we can send you proofs, keep your files and let you return to them. You are responsible for the accuracy of the details on your account and for keeping your sign-in link private. Tell us promptly if you believe someone else has used it.

4. Orders and payment

Prices are shown in United States dollars and include the items listed for the package; shipping, applicable taxes and any add-ons are shown before you pay. Payment is taken in full at checkout through our payment processor, Stripe. We do not store your card details.

An order is accepted when we send you the confirmation letter. We may decline or cancel an order before production begins if we cannot produce it as specified, in which case we will refund you in full.

5. Proof approval

Nothing is printed until you have approved a proof. The proof shows the actual artwork at size, and it is your responsibility to check names, dates, spelling, wording and colour before approving. Approval sends printed orders to production; after that point changes are not possible, and a reprint may be arranged at our standard rates.

Colour on screen and colour on paper differ a little. We calibrate to keep the print as true as possible, and a gentle shift between the two is normal rather than a defect.

6. Production, shipping and delivery

Printed suites need about three weeks from proof approval to delivery. Digital items are ready in your account the moment you approve them. Rush production, where we offer it, is an add-on with its own stated timing.

We ship within the United States by tracked carrier to the address you give us. Please check it carefully; we are not responsible for parcels sent to an address that was entered incorrectly, though we will help arrange a reprint at our rates. If a parcel arrives damaged, write to us within seven days with a photograph and we will replace the affected items at no cost.

7. Cancellations, returns and refunds

You may cancel a printed order for a full refund at any time before it is submitted to production, which happens after you approve your proof. Because your suite is produced specifically for your event, printed and personalised items cannot be returned or refunded once production begins, except for a manufacturing defect or damage in transit, which we will put right.

Digital-only orders may be refunded on request within fourteen days of purchase if you have not used the files for your event. Where we cannot deliver an order as accepted, we refund the affected portion in full.

8. Your content

Anything you give us to include in your suite, including names, dates, wording, photographs and guest addresses, remains yours. By uploading it you confirm that you have the right to use it and you grant us permission to reproduce it solely for producing your order and showing you proofs. We do not use your content to advertise, and we do not use it to train models.

You agree not to upload anything unlawful, defamatory or infringing, or anything you do not have the right to use. We may decline to produce an order that we believe would do so.

9. Your licence to the finished design

When you place an order we grant you a personal, non-exclusive, perpetual licence to use the finished design for your event: to print it, share it with your guests, and reproduce it for related personal purposes. The licence does not include the right to sell the design or its elements, to use them commercially, or to present them as your own original work.

We and our providers retain all rights in the templates, the generation process, the motifs and type pairings, and every element of the design other than the content you supplied. We may draft similar directions for other customers.

10. Our intellectual property

The site, its text, artwork, templates, marks and software belong to us or our licensors. You may not copy, scrape, reverse engineer or reproduce any part of them except as these terms allow.

11. Acceptable use

Please use the site as a host would: to design and order stationery for a real occasion. Do not use it to send unsolicited mail, to interfere with its operation, or to attempt to access accounts or data that are not yours.

12. Disclaimers and limitation of liability

We will do our work with reasonable skill and care. Beyond that, and to the extent the law allows, the site and the service are provided as they are, and we are not liable for indirect or consequential loss, or for any loss arising from an event being postponed or cancelled. Our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law.

13. Governing law

These terms are governed by the laws of the State of New York and of the United States. Any dispute will be resolved in the courts of that State, unless the law where you live gives you the right to bring it elsewhere. We would much rather resolve it by letter first.

14. Writing to us

Questions about these terms, or about an order, can be sent to hello@petalandquill.com or through the contact page. A real person reads every note.